Privacy Policy

1. Introduction

Welcome to Chatsby. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our WhatsApp automation platform.

2. Information We Collect

We collect:

• Account Information: Email address, business name, and contact details
• Usage Data: Message history, chatbot interactions, and session analytics
• WhatsApp Data: Phone numbers and message content processed through your chatbot
• Technical Data: IP addresses, browser type, and device information

3. How We Use Your Information

Your information is used to:

• Provide and maintain our chatbot services
• Process WhatsApp messages and generate AI responses
• Improve our platform and develop new features
• Communicate with you about service updates
• Ensure security and prevent fraud

4. Data Storage

We store your data securely using industry-standard encryption. Chat sessions are retained for 24 hours, and message history is kept for analytical purposes as configured in your session settings.

5. Data Sharing

We do not sell your personal data. We may share information with:

• Service Providers: Third-party services that help us operate (AI providers, hosting services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

7. Security

We implement appropriate security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

8. Cookies

We use cookies and similar technologies to maintain sessions, analyze usage, and improve user experience. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy, please contact us at:

Email: guillermo@chatsby.cc