Terms of Service

1. Acceptance of Terms

By accessing or using Chatsby, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.

2. Service Description

Chatsby provides an AI-powered WhatsApp chatbot platform that enables businesses to automate customer service interactions. Our service includes message processing, AI response generation, knowledge base management, and analytics tools.

3. Account Registration

To use Chatsby, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 18 years old or the age of majority in your jurisdiction
• Comply with WhatsApp's Terms of Service and Business Policy

4. Acceptable Use

You agree not to:

• Use the service for illegal activities or spam
• Send unsolicited messages or violate anti-spam laws
• Attempt to bypass security measures or access unauthorized areas
• Use the service to distribute malware or harmful content
• Impersonate others or provide false information
• Violate WhatsApp's policies or guidelines

5. WhatsApp Integration

You are responsible for maintaining your WhatsApp Business account in good standing. Chatsby is not affiliated with WhatsApp or Meta. Your use of WhatsApp is subject to their terms and policies.

6. AI-Generated Content

Our AI service generates automated responses based on your configuration and knowledge base. You are responsible for:

• Reviewing and monitoring AI-generated responses
• Ensuring accuracy of your business information and knowledge base
• Complying with applicable laws regarding automated communications
• Informing customers that they are interacting with an AI system

7. Data and Privacy

You retain ownership of your data. By using our service, you grant us permission to process messages and data necessary to provide the service. See our Privacy Policy for details on data handling.

8. Subscription and Payment

Subscription terms and pricing are provided separately. You agree to:

• Pay all fees according to your selected plan
• Provide valid payment information
• Accept that fees are non-refundable unless otherwise stated
• Acknowledge that we may modify pricing with advance notice

9. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications at any time. We are not liable for service disruptions or data loss.

10. Intellectual Property

All rights, title, and interest in Chatsby (excluding your data) belong to us. You may not copy, modify, distribute, or reverse engineer our service without permission.

11. Limitation of Liability

To the maximum extent permitted by law, Chatsby is provided "as is" without warranties. We are not liable for indirect, incidental, or consequential damages arising from your use of the service.

12. Indemnification

You agree to indemnify and hold Chatsby harmless from claims arising from your use of the service, violation of these terms, or violation of any rights of third parties.

13. Termination

We may suspend or terminate your account at any time for violation of these terms. You may cancel your account at any time. Upon termination, your right to use the service ceases immediately.

14. Changes to Terms

We may modify these terms at any time. We will notify you of significant changes. Continued use after changes constitutes acceptance of the new terms.

15. Governing Law

These terms are governed by the laws of your jurisdiction. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction.

16. Contact

For questions about these terms, contact us at:

Email: guillermo@chatsby.cc